Return Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund*. You can return your purchase for up to 30 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Opened software, music, games, and movies may be exchanged for the same title only. Tickets for events are nonrefundable after 30 days prior to the event date.

If you would like to return your purchase, please take the following steps:

  1. E-mail store@italymondo.com and request a RMN (Return Merchandise Number) Do not mail anything until you have received the RMN.
  2. After receiving your RMN, you will be instructed on how your ship your product for return and, in cases of exchanges, notified of the shipping and handling charges.**

* The customer is expected to cover the costs of the return shipment to italyMONDO! LLC as well as any shipping costs in the reshipment of the replacement merchandise.

**A copy of the receipt must be included with any returned merchandise.

Please do not send your purchase back to the manufacturer, we will take care of everything. If you have any additional questions please e-mail italyMONDO! LLC at store@italymondo.com.